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    SecurityMay 4, 20265 min read

    VoIP Security Best Practices for US Small Businesses (2026)

    Quick Answer

    Enable TLS for SIP signaling and SRTP for media. Require MFA on the admin portal. Use long, random SIP passwords (never the extension number). Set per-extension international and toll-fraud limits. Review call detail records weekly for off-hours spikes.

    Encrypt the call path

    Without encryption, SIP credentials and audio can be intercepted on shared networks.

    • TLS for SIP signaling — protects login and call setup
    • SRTP for media — encrypts the audio itself
    • Verify both are on by default in your provider's portal

    Lock down the admin portal

    Most VoIP breaches start with a stolen admin password, not a SIP exploit.

    • Enforce MFA for every admin
    • Use SSO if you already run Google Workspace or Microsoft 365
    • Audit admin list quarterly — remove ex-employees immediately

    Cap toll fraud exposure

    Toll fraud is the #1 financial risk in business VoIP — attackers route premium-rate international calls through compromised extensions.

    • Disable international calling by default; allow per-extension on request
    • Set monthly spend caps
    • Block premium and high-risk country prefixes

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