All guides
ReliabilityMay 14, 20265 min read
What Happens to VoIP During a Power Outage or Internet Outage?
Quick Answer
VoIP needs power and internet. During an outage, the cloud system stays online — call routing automatically fails over to staff mobile apps. Add a small UPS for the router and a 5G/LTE backup gateway for full continuity. E911 keeps working as long as one device (mobile app, cellular phone) is reachable.
Three layers of continuity
- Mobile app failover — calls ring smartphones automatically when desk phones go offline
- UPS battery — keeps the router and 1-2 desk phones up for 30-60 minutes
- 5G/LTE backup gateway — full office internet continuity (we offer the AT&T 5G Gateway)
Frequently Asked Questions
Ready to switch to VoIP?
See plans starting at $20/seat — unlimited US calling, free porting, no contracts.
View Plans & Pricing