All guides
    ReliabilityMay 14, 20265 min read

    What Happens to VoIP During a Power Outage or Internet Outage?

    Quick Answer

    VoIP needs power and internet. During an outage, the cloud system stays online — call routing automatically fails over to staff mobile apps. Add a small UPS for the router and a 5G/LTE backup gateway for full continuity. E911 keeps working as long as one device (mobile app, cellular phone) is reachable.

    Three layers of continuity

    • Mobile app failover — calls ring smartphones automatically when desk phones go offline
    • UPS battery — keeps the router and 1-2 desk phones up for 30-60 minutes
    • 5G/LTE backup gateway — full office internet continuity (we offer the AT&T 5G Gateway)

    Frequently Asked Questions

    Ready to switch to VoIP?

    See plans starting at $20/seat — unlimited US calling, free porting, no contracts.

    View Plans & Pricing

    More guides