Legal & Policies

This Acceptable Use Policy ("AUP") governs your use of S Mobile Wireless VoIP services, including but not limited to cloud PBX, SIP trunking, hosted VoIP, softphone applications, and wireless internet services. **Prohibited Activities.** You may not use S Mobile Wireless services to: • Engage in illegal, fraudulent, or deceptive activities. • Transmit spam, unsolicited bulk communications, or robocalls in violation of the Telephone Consumer Protection Act (TCPA) or CAN-SPAM Act. • Initiate or facilitate toll fraud, traffic pumping, or artificially inflated call volumes. • Disrupt, degrade, or interfere with network infrastructure, including denial-of-service attacks. • Intercept, monitor, or record communications without all-party consent where required by law. • Resell, sublicense, or redistribute services without prior written authorization. • Violate export control laws by routing calls through sanctioned countries. **Fair Use.** "Unlimited" calling plans are subject to fair and reasonable use. S Mobile Wireless reserves the right to suspend or terminate accounts exhibiting patterns consistent with auto-dialing, call-center abuse, or non-human-initiated calling that exceeds normal business or residential usage. **Enforcement.** Violations may result in immediate suspension or termination of service without refund. S Mobile Wireless may cooperate with law enforcement and regulatory agencies in investigating violations.

**Trademarks.** "S Mobile Wireless," "S Mobile," the S Mobile Wireless logo, and all associated product names (including but not limited to plan names such as Silver Plan, Gold Plan, Diamond Plan, Platinum Plan, Air Standard, and Air Premium) are trademarks or service marks of S Mobile Wireless and its affiliates. All other trademarks, service marks, trade names, and logos displayed on our websites belong to their respective owners. **Permitted Use.** You may reference S Mobile Wireless trademarks solely for the purpose of accurately identifying our products and services, provided that such use does not imply endorsement, sponsorship, or affiliation. You may not: • Incorporate S Mobile Wireless marks into your own product names, domain names, or social media handles. • Modify, distort, or alter the appearance of any S Mobile Wireless mark or logo. • Use S Mobile Wireless marks in a manner that is misleading, defamatory, or disparaging. **Copyright.** All content on S Mobile Wireless websites — including text, graphics, logos, images, software, and audiovisual materials — is the copyrighted property of S Mobile Wireless or its content suppliers and is protected under United States and international copyright laws. Unauthorized reproduction, distribution, or creation of derivative works is strictly prohibited. **Patents.** S Mobile Wireless services may be covered by one or more patents or pending patent applications in the United States and other jurisdictions. **Proprietary Technology.** The cloud PBX platform, call routing algorithms, SIP stack configurations, and quality-of-service optimization technologies used in delivering S Mobile Wireless services constitute proprietary trade secrets. Reverse engineering, decompiling, or disassembling any S Mobile Wireless software or technology is prohibited.

S Mobile Wireless respects the intellectual property rights of others and complies with the Digital Millennium Copyright Act (DMCA). **Filing a DMCA Notice.** If you believe that content accessible through S Mobile Wireless services infringes your copyright, please send a written notice to our designated agent containing: 1. A physical or electronic signature of the copyright owner or authorized representative. 2. Identification of the copyrighted work claimed to have been infringed. 3. Identification of the material that is claimed to be infringing, with sufficient detail to locate it. 4. Your contact information (name, address, telephone number, and email). 5. A statement that you have a good-faith belief the use is not authorized by the copyright owner, its agent, or the law. 6. A statement, under penalty of perjury, that the information in the notice is accurate and that you are the copyright owner or authorized to act on behalf of the owner. **DMCA Agent Contact:** S Mobile Wireless — Legal Department Email: legal@smobilewireless.com **Counter-Notification.** If you believe your content was removed in error, you may submit a counter-notification with the required information under 17 U.S.C. § 512(g). **Repeat Infringers.** S Mobile Wireless will terminate the accounts of users who are repeat infringers in appropriate circumstances.

**IMPORTANT: READ CAREFULLY.** VoIP-based 911 (E911) services differ from traditional 911 services in several critical ways. **Limitations of VoIP 911.** • VoIP 911 calls may not be routed to the correct local emergency dispatcher if your registered address is inaccurate or outdated. • During power outages, internet service disruptions, or network congestion, VoIP 911 may be unavailable. Unlike traditional landlines, VoIP requires an active internet connection and powered equipment to function. • There may be a delay in connecting to emergency services compared to traditional telephone networks. **Your Responsibilities.** • You must register and maintain a current, accurate physical service address with S Mobile Wireless at all times. Failure to do so may result in emergency calls being misdirected. • If you move or change your service location, you must update your registered address immediately. • S Mobile Wireless recommends maintaining an alternative means of accessing 911 services (such as a mobile phone or traditional landline). **Liability Limitation.** To the maximum extent permitted by law, S Mobile Wireless, its officers, directors, employees, affiliates, and agents shall not be liable for any damages, injuries, or loss of life arising from the inability to access emergency services through VoIP 911. **FCC Compliance.** S Mobile Wireless complies with FCC rules regarding VoIP E911 services as set forth in 47 C.F.R. § 9.11.

**Service Plans.** S Mobile Wireless VoIP service plans are billed on a monthly subscription basis. You may cancel your subscription at any time through the Manage Subscription page or by contacting customer service. • Cancellation requests take effect at the end of the current billing cycle. No pro-rated refunds are issued for partial months. • If you cancel within the first 14 days of initial activation (and have not exceeded 100 minutes of usage), you are eligible for a full refund of the first month's service fee. **Hardware & Equipment.** Hardware purchased through S Mobile Wireless (including VoIP phones, adapters, and 5G gateways) may be returned within 30 days of delivery in original, undamaged condition for a full refund minus a 15% restocking fee. Shipping costs are non-refundable. **Wireless Internet Plans.** Wireless internet subscriptions (Air Standard, Air Premium) follow the same cancellation policy as VoIP plans. The 5G gateway device purchase is a separate transaction and subject to the hardware return policy above. **Disputes.** Billing disputes must be raised within 60 days of the charge date. Contact customerservice@smobilewireless.com with your account details and a description of the dispute.

S Mobile Wireless is committed to providing reliable, high-quality VoIP and internet services. **Uptime Commitment.** S Mobile Wireless targets 99.9% network uptime for all hosted VoIP and cloud PBX services, measured monthly, excluding scheduled maintenance windows. **Scheduled Maintenance.** Planned maintenance is performed during off-peak hours (typically 2:00 AM – 6:00 AM ET) with at least 48 hours' advance notice via email to affected subscribers. **Service Credits.** If monthly uptime falls below 99.9% due to causes within S Mobile Wireless's control, eligible customers may request service credits: • 99.0% – 99.9%: 5% credit of monthly service fee • 95.0% – 98.9%: 15% credit of monthly service fee • Below 95.0%: 30% credit of monthly service fee **Exclusions.** SLA credits do not apply to outages caused by: • Force majeure events (natural disasters, acts of government, etc.) • Customer-side equipment or network failures • Third-party ISP or carrier outages • Scheduled maintenance • DDoS attacks or security incidents beyond reasonable mitigation **Claiming Credits.** Submit SLA credit requests to customerservice@smobilewireless.com within 30 days of the qualifying event.

S Mobile Wireless uses cookies and similar tracking technologies on our websites to enhance your browsing experience and analyze site traffic. **Essential Cookies.** Required for basic site functionality (login sessions, shopping cart, form submissions). These cannot be disabled. **Analytics Cookies.** Help us understand how visitors interact with our site (pages visited, time on site, referral sources). We use this data to improve site performance and content. **Marketing Cookies.** Used to deliver relevant advertisements and measure campaign effectiveness. These may be set by third-party advertising partners. **Managing Cookies.** You can control cookies through your browser settings. Disabling non-essential cookies will not affect core site functionality. For more information on managing cookies, visit www.allaboutcookies.org. **Do Not Track.** S Mobile Wireless honors Do Not Track browser signals where technically feasible.

S Mobile Wireless operates in compliance with all applicable Federal Communications Commission (FCC) regulations governing VoIP and telecommunications services in the United States. **CPNI (Customer Proprietary Network Information).** S Mobile Wireless protects your CPNI in accordance with 47 U.S.C. § 222. We do not share, sell, or disclose your call records, usage data, or account information to third parties except as required by law or with your express written consent. **CALEA Compliance.** S Mobile Wireless complies with the Communications Assistance for Law Enforcement Act (CALEA) and cooperates with lawful interception requests from authorized agencies. **Universal Service Fund.** As a VoIP provider, S Mobile Wireless contributes to the Federal Universal Service Fund as required by FCC regulations. **Number Portability.** S Mobile Wireless supports Local Number Portability (LNP). You may port your existing phone number to or from S Mobile Wireless in accordance with FCC rules. Porting typically completes within 5–10 business days. **Truth in Billing.** All charges, fees, and taxes are clearly itemized on your monthly invoice in compliance with FCC truth-in-billing requirements. **Hearing Aid Compatibility.** S Mobile Wireless complies with FCC Hearing Aid Compatibility (HAC) requirements. See our dedicated HAC page for ratings and device compatibility information.