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IndustryMay 9, 20265 min read
VoIP for Property Management: Tenant Calls, Maintenance & After-Hours
Quick Answer
Property managers use VoIP for one tenant-facing number per property, an auto-attendant that triages leasing vs maintenance vs emergency, after-hours routing to the on-call tech, and SMS for non-urgent requests. Scales cleanly from 1 building to 100+.
Standard property-management menu
- Press 1 — leasing inquiries
- Press 2 — maintenance requests (with SMS option)
- Press 3 — emergency (after hours: routes to on-call mobile)
- Press 0 — front desk / property manager
Frequently Asked Questions
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