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    IndustryMay 9, 20265 min read

    VoIP for Property Management: Tenant Calls, Maintenance & After-Hours

    Quick Answer

    Property managers use VoIP for one tenant-facing number per property, an auto-attendant that triages leasing vs maintenance vs emergency, after-hours routing to the on-call tech, and SMS for non-urgent requests. Scales cleanly from 1 building to 100+.

    Standard property-management menu

    • Press 1 — leasing inquiries
    • Press 2 — maintenance requests (with SMS option)
    • Press 3 — emergency (after hours: routes to on-call mobile)
    • Press 0 — front desk / property manager

    Frequently Asked Questions

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